911 call operators are known for effective managing and acting on the emergency that are made to them. But, in the case of 17-year-old Adrainne Ledesma this turned out to be completely the opposite. She called 911 to help her father who was lying unconscious in the kitchen just weeks after he underwent a brain surgery.
In a panicking situation she dialed 911 and uttered the F-word in a state of complete confusion. The operator attending her call hung up before Adrainne could even tell her how serious all this is. The next disgraceful thing the operator did was to call the rescue squad and complained that a ‘filthy-mouthed girl’ who wanted a rescue.
Meanwhile, Adrainne rushed to the nearby police headquarters in Lincoln Park foe help. But, there was yet another shock waiting for her. She was arrested by the police for speaking foul language and abusing 911.
Whichever way you may look at it, the operator’s behavior towards the girl was completely inappropriate and extremely disgraceful. It is tragic how people distressed and in need of help are treated in such a manner.