Fire Department New York (FDNY) Twitter response team won praise for its quick and timely response during Hurricane Sandy. But, the person who deserves all the praise is undoubtedly FDNY’s social media manager Emily Rahimi.
The one-woman response team monitored Twitter throughout the night to help people during the superstorm. Emily, a seven-year veteran at the FDNY told residents to call 911 if they needed emergency assistance. She tweeted:
Because the response effort was divided among different city government agencies, calling 911 allowed dispatchers to decide their line of action instead of every request going to the fire department.
But those who were unable to access a phone, Rahimi was there to offer help. An example of this was witnessed when New York Times investigative reporter Michael Luo contacted FDNY for help. He tweeted:
Within minutes Rahimi tweeted her response saying:
In addition to this Rahimi also provided people with much-needed voice of support while victims of Hurricane Sandy waited for help to arrive.
A Twitter user with the account name @bklyndafna posted:
Rahimi on finding out that 911 was out of reach tweeted:
@bklyndafna That area is busy now. Units are working as quickly/safely as possible. Will make sure dispatch is on it. Keep in touch with him— FDNY (@FDNY) October 30, 2012
The FDNY Twitter feed is full of interaction between distressed people and how the FDNY has guided and supported them in these times.
The account is active and constantly providing updates about Hurricane Sandra as well as helping those who are stranded.