Manager Insults Customer With Gay Slur In Front Of His Son

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The man broke into tears as he recounted the incident. According to Shawlin, one customer even said, “What are these fa****s going to do to this child?”

Update: Floor and Decor released a statement regarding the heinous incident, noting they recently let the employee go.

"On November 25, 2016, we became aware of an unfortunate incident in one of our stores involving two customers and one of our associates.  We conducted an internal investigation to determine the facts and took prompt action," the statement reads.

"We spoke with the customer the next day and apologized for his experience in our store.  We further apologize to his family and the community for what took place.  Our ethics code and our employee training make clear we do not tolerate any form of discrimination or harassment based on, but not limited to race, color, religion, age, gender, sexual orientation, national origin, marital status, disability or genetic information.  The associate at issue no longer works for us, and we look forward to improving our sensitivity training for all of our employees and providing the highest level of customer service to all members of the communities that we serve."

The customer, James Shawlin, also released his own statement regarding the company's response:

"As some of you have heard, I experienced an unfortunate event on November 25. Since then, I have been in contact with management of Floor and Decor and their response has been fantastic. They are obviously a company that values diversity and inclusion and puts those values into practice. I have come to understand that this unfortunate, and unusual, incident with one of F&D’s employees is not at all reflective of the company as a whole. Nor are the additional offensive comments made by a fellow customer reflective of the company’s values. I want to thank you all for your support and thank Floor and Decor for their prompt and appropriate response to this situation."


Just another day in Donald Trump’s America.

James Shawlin, a resident of Highlands Ranch, Colorado, recently visited a Floor and Decor store along with his 4-year-old son, to exchange some defective stone slabs.

However, instead of listening to the customer’s complaint, the manager berated Shawlin, using a homophobic slur.

“The stones were broken and they were basically gluing them back together and putting them in the box and selling them,” Shawlin told KUSA.

“I was a little firm with him, and I just told him, ‘Hey, you know, my husband and I spend a lot of money here. We’ve been using you guys for 10 years. We have $3,000 worth of stone,’” Shawlin recalled telling manager. “And [the manager] goes, ‘oh, that explains it now. The f****t that voted for Hillary.’”

Read More: Trump Considering Judge Who Thinks Gay Sex Should Be Illegal

At this point, another customer, who overheard the conversation, chimed in with pro-Donald Trump remarks.

That customer, according to Shawlin, followed the father-son duo to the parking lot and said, “What are these fa****s going to do to this child?”

Sadly, this isn’t the first Trump-related hate incident recorded over the past month. In fact, there have been more than 400 accounts of racism, Islamophobia, homophobia and xenophobia ever since Donald Trump got elected as president. Even more tragic is the fact that the list is ever-growing.

Read More: A Little Too Late: Donald Trump Urges Racist Supporters To ‘Stop It’
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