NYC 911 Dispatcher Stays On Phone For 8 Hours To Locate & Save Stroke Victim (Video)

by
Owen Poindexter
New York City 911 dispatchers hear all kinds of stories, but they can usually get the answer to one of their first questions: "where are you." Not so when dispatcher Joann Hillman received a call from a woman who did not necessarily know what was happening, but knew that she was in trouble: she was having a stroke.

New York City 911 dispatchers are used to hearing all kinds of crazy stories, but they can usually get the answer to one of their first and easiest questions: "where are you." Not so when dispatcher Joann Hillman received a call from a woman who did not necessarily know what was happening, but knew that she was in trouble: she was having a stroke. Strokes, in addition to being hugely traumatic and often fatal, are very disorienting, as the brain selectively shuts down certain areas but leaves others functioning.
 
"She said, 'Help me! Help me! I'm tired,'" Hillman recalled. The stroke victim was in her own apartment, but was unable to provide any information that would locate her anywhere in the entire city of New York. Hillman didn't give up however: she stayed on the line for eight hours, trying to get an answer.
 
"We didn't have a name, we didn't have a number, we didn't know who she was. That's why I had to keep her on the phone, that's why we stayed on the phone so long."

The stroke victim's location became traceable when someone else called her. Once that happened, Hillman and her team were able to locate her and send an ambulance. The woman lived, and she probably would not have had Hillman given up on her at any point in those eight hours.

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