Stacy Pincus of Illinois is accusing Starbucks of packing their cold drinks with too much ice and thus serving a minimal amount of actual coffee to its customers.
Pincus is reportedly suing the leading coffee chain for $5 million. According to her claims, when a customer orders a 24-ounce “Venti” sized iced beverage, they really only get about 14 ounces of coffee and the ice makes up the other 10.
"A Starbucks customer who orders and pays for a cold drink receives much less than advertised — often nearly half as many fluid ounces," the lawsuit reportedly states, adding that the practice is "by design and corporate practice and procedure."
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What makes matters worse, Pincus argues, is that cold drinks generally cost more than the hot ones despite the fact that you’re getting less coffee.
According to the Huffington Post, Pincus is accusing the company of fraud, negligent misrepresentation, and unjust enrichment. She intends to represent everyone who has bought a cold drink from Starbucks over the last decade.
Starbucks has come out to denounce Pincus' claims and brush off her suit, deeming it “without merit.”
“Our customers understand and expect that ice is an essential component of any ‘iced’ beverage,” a spokesperson for the company reportedly told The Huffington Post, adding that the company’s baristas would remake any beverage if a customer expresses dissatisfaction.
Being that Starbucks is a corporate conglomerate, they are likely cheating customers every day in some form or another.
It would be totally unsurprising if Pincus’ claims were 100 percent accurate; however, filing a lawsuit and seeking such a steep amount in damages isn’t likely to work out in her favor.
Aside from the fact that Starbucks’ legal team is sure to nip this in the bud expeditiously, Pincus’ claims overlook the fact that drinks are made at the customers’ discretion.
Patrons can tell any barista how much or how little ice they want and they will oblige. The company’s standard practice may be to skimp on the coffee and serve more ice, but customers are not forced to accept it.
Nonetheless, Pincus’ willingness to stand up to a prominent corporation like Starbucks and call out their inconsistencies is noble. She is forcing the company to acknowledge an issue that isn’t just about “ice” but about transparency, honesty, and integrity.
If the company is taking minor shortcuts such as this to cheat customers, just imagine what they could be doing on a larger scale.
Pincus is showing us that it’s up to the public to remain aware and combat the wrong-doings of corporations, no matter how big or small.
Banner Photo Credit: Pixabay user JESHOOTS