After the United Airline's prolonged inaction sparked outrage over an alleged act of Islamophobia by one of its flight attendants, United finally issued an official apology.
Investigations started when Tahera Ahmad, an interfaith chaplain at Northwestern University, posted a troubling Facebook post last weekend in which she claimed a crew member refused to provide her with an unopened can of Diet Coke because she might "use it as a weapon."
The incident left Ahmad “in tears” after a fellow passenger told her to "shut the f**k up." Details of this horrible incident went viral, with many criticizing United for its discriminatory policies and some even calling for its boycott.
Ahmad said she was "truly disappointed" with United’s initial response when they tried to dismiss her complaint by calling it a misunderstanding instead of acknowledging it as an act of discrimination.
“This isn’t about me and a soda can,” she told The Guardian. “It’s about systemic injustice that is perpetuated throughout our community.”
After much outrage, United apologized to Ahmad:
“While United did not operate the flight, Ms. Ahmad was our customer and we apologize to her for what occurred on the flight.”
It added that the flight attendant accused of inappropriate behavior, who is a Shuttle America employee, will no longer serve customers on their planes:
“United does not tolerate behavior that is discriminatory – or that appears to be discriminatory – against our customers or employees.”