United Airlines has gone an extra mile after delaying its flight for a customer who was running late to meet his dying mother in another city.
Kerry Drake received the news that his mother, who was suffering from rheumatoid arthritis, was dying. He wanted to get the fastest flight route possible to meet her before it was too late.
Drake broke down in tears when his first flight from San Francisco to Houston got delayed. He had only forty minutes to make it to his connection flight to Lubbock, Texas where his mother was breathing her last.
The flight attendants of his delayed flight came forward and tried to comfort the miserable man who was desperate to catch his connecting flight in time. The crew even provided him with tissues and napkins to wipe his tears and told him that they would try their best to help him out.
And they kept their word!
The delayed flight crew members informed the captain of Drake’s situation. The captain then radioed his connecting flight about the passenger's details. What followed was probably one of the most surprising occurrences ever. Drake’s next flight to Lubbock was the last one of the day and was about to be missed by him. But he didn’t miss it.
When Kerry Drake reached Houston, he started running. The man told CNN in an interview, "I was still like maybe 20 yards away when I heard the gate agent say, 'Mr. Drake, we've been expecting you'." The airline’s ground crew also jumped in and helped the man with his luggage.
Drake reached his mother in Texas just in time before she took her last breath. He said,“Around 4am she had a real moment of coherence, a last rally, although we didn't know it at the time. It was the last time.”
He also wrote a letter of thanks to United Airlines for their kindness and efforts with the help of which he was able to get to his mother in time. His story was published in the airline’s newsletter.