It looks like more restaurants are opting to go for technology rather than protecting their workers.
The latest in the series is Wendy’s.
The fast-food chain is reportedly planning to replace thousands of cashiers, their lowest-paid workers, with kiosks by the end of the year across the country. Wendy’s President Todd Penego cited rising labor costs as one of the main reasons behind the decision.
“We’ll continue to invest in technology, with things in the front of the house, consumer facing, like customer self-order kiosks, mobile-order, mobile-pay,” he stated.
Understandably, not everyone is OK with the idea of so many workers losing their jobs to automated systems.
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Since the move comes less than a month after New York and California announced a raise of their minimum wages to $15, a lot of people see the replacement of employees with kiosks as a way to evade paying more to their workers.
For demanding minimum wage hike, Wendy's is now preparing to replace cashiers with self-service kiosks by end 2016 pic.twitter.com/9vbZlPBRkn— Joel Franco (@OfficialJoelF) May 13, 2016
I like how wendys, hardees, mcdonalds, etc. Is looking into kiosk lol I'm tired of people screwing up my order.— Chan (@Chandlir76) May 14, 2016
@Wendys boycotting Wendy's until they decide not to use order kiosk's to replace workers— Ryan May (@Rtmay11) May 17, 2016
However, Wendy’s isn’t first fast-food chain to replace workers with robots.
McDonald's and Panera bread are also testing kiosks across the United States.