How Can Dell Charge $27 For A Software That Is Free For Everyone Else?

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"If you are good at something, never do it for free," said the Joker in The Dark Knight. Apparently, computer-maker Dell took the advice that Heath Ledger's character gave in the hit 2008 movie very seriously, as they are charging $27.18 just to install Mozilla Firefox on the computers they are selling.

"If you are good at something, never do it for free," said the Joker in The Dark Knight.

Apparently, computer-maker Dell took the advice that Heath Ledger's character gave in the hit 2008 movie very seriously, as they are charging $27.18 just to install Mozilla Firefox on the computers they are selling.

The problem is that the art of installing web browsers on computers isn't that rare or valuable, and even Batman's super villain wouldn't go that far in charging so much money for it.

The issue, which has been detected only on Dell's UK site, was initially taken as an unauthorized attempt to sell Mozilla's freeware despite the fact that it is clearly prohibited to do so. But when official responses were gathered, it turned out that Dell is actually charging for the great pains it suffers in installing FF.

Here is a screenshot of the webpage:

It triggered quite a debate on Reddit and other social networks, where users shared their experiences and revealed how Dell aren't the first tech company to make their clients pay through the nose for the pettiest of services. One such Redditor named 13EchoTango wrote:

"Someone was passing out flyers for a computer repair company in my neighborhood. $60 buys you open office."

Another added: "I used to work in the "Control Center" for Office Max which is just their version of Geek Squad. Some of the stuff we charged for was hilarious. $40 for the "premium setup" which was just turning the computer on for the first time and creating a username. Worst of all though was the "System repair/virus removal" for $130, all we did was run Malwarebytes and if that didn't get everything we just back up their files and reformatted the computer."

Carbonated.TV
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