It's a basic part of our everyday life — crave a cup of coffee, hit the Starbucks drive-thru, get your cappuccino and be on your merry way. But for deaf people, this daily ritual is usually impossible, stymied by old-fashioned technology that doesn't allow them to use drive-thru ordering systems as a hearing person does.
However, a deaf customer in St. Augustine, Florida, just experienced a huge step forward for the deaf community when she successfully and seamlessly placed her order via a drive-thru kiosk.
The Starbucks barista taking orders realized her customer was deaf and turned on a camera feature that allowed communication. Since she is fluent in American Sign Language, the employee, Katie Wyble, easily communicated with the customer via the video technology.
The video, which was shared on Facebook, soon spread like wildfire on the Internet.
“I think more people need to know about what we’re doing because it moves customer service to a whole new level,” Wyble told Action News Jax. “I hope it helps make more people aware of what they can to do serve others in their communities.”
It is great that people are finally taking the needs of the disabled into account and actually creating facilities that could not only make their lives easier, but also help them feel just like another person. With technology developing the way it is, small steps taken toward such bigger goals can really make a huge difference in people’s lives.