Traveler Inquires About 47-Year Layover, Gets Hilarious Response

Cierra Bailey
The travel app Skyscanner mistakenly told a man his flight had a 47-year layover, which led him to the company’s wittiest customer service rep named Jen.


A Skyscanner employee won the hearts of many on Facebook with her hilarious responses to people’s inquiries about the UK-based travel app.

A man named James Lloyd used the service in search of an affordable international flight; however, a system glitch of some kind showed him a route with a layover for 413,786 hours — or 47.2 years — in Bangkok.

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He decided to ask about the issue in a post on the app’s official Facebook page.

“Hi Skyscanner. Just wondering what you’d recommend I do during the 47 year layover your website has suggested?” Lloyd wrote.

He included a screenshot of the route in his post. A Skyscanner employee only known as “Jen” responded to Lloyd with a tongue-in-cheek list of activities and sights for Lloyd to enjoy during those years in Bangkok.

The suggested activities included taking a cruise on the Chao Phraya River and becoming a Tai Chi expert in Lumpini Park.

At the bottom of the list, she thanked Lloyd for bringing the error to the company’s attention and said their staff would look into the issue, but her initial response is what received praise from several commenters admiring her humor.

Embracing her newfound internet fame, Jen began responding to many of the comments, making people adore her even more. Some even vowed to start using Skyscanner just because of how great Jen is.

As a thank you to Lloyd for inadvertently launching this publicity stunt for Skyscanner, the company sent him a care package of sorts filled with “a few bits and bobs,” according to Jen.

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Banner Photo Credit: Reuters