A 911 operator has been accused of intentionally hanging up thousands of emergency calls in Houston — just because she was in no mood to talk.
Crenshanda Williams, 43, was charged with interference with emergency telephone calls, a misdemeanor, even though her inattentiveness cost a person’s life.
Williams had worked as a telecommunicator with Houston Emergency Center since July 2014 and her actions were revealed only after her supervisors noticed abnormally high number of calls with a duration of less than 20 seconds.
After investigating her call logs, it was found that Williams disconnected thousands of calls between the period of October 2015 and March 2016.
At least one call was for a robbery and a homicide that occurred on March 12.
William is heard answering, “Houston 911, do you need medical, police or fire?” to that particular call.
When the caller responded, “This is a robbery,” Williams sighed and then hung up on him.
When investigators trackers down the caller, he confirmed his call was cut off and he had to call a second time to report an armed robbery at a convenience store. By the time the police arrived, the store manager, who was a father of four children, was dead.
Another recording captured Williams saying, “Ain’t nobody got time for this” at a call from a security officer attempting to report a dangerous speeding incident.
Williams have admitted to disconnecting the calls because she “did not want to talk to anyone at that time,” according to the police.
Charges have been filed against her and she no longer works at the emergency center.
Her neglectful actions interfered and prevented with the callers’ ability to report a crime or request help during emergencies — and even took a life, yet her bond was set at $1,000 and she faced only two misdemeanor charges.
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