Having to pay for parking tickets is stressful enough as it is, but being overcharged for a ticket is even worse.
Adams logged into his Parkmobile app to pay his bill for parking at the location in which he parked there on three separate occasions when he noticed the mistake.
“I was quite shocked, but I knew it had been an error,” Adams said to Kent Online. “I logged into my account to the car parked and saw there were too many zeros. I spoke to the company and they said there had been a cock-up at their end and I saw the funny side of it.”
The charge was billed to his credit card and was from the Parkmobile UK app.
Unfortunately, this isn’t the first time that Parkmobile has made a mistake on a customer’s parking bill.
Abbey Burathoki, a Kent resident, posted on the app’s Facebook page that she was wrongly charged over $300,000 in her monthly statement last month.
Parkmobile admitted to the mistake and released an apology saying, “Our apologies for the recent email error, please ignore this communication. Rest assured, the invoices are correct on your account. We’re sorry for any inconvenience caused.”
The mobile app company needs to regroup and figure out a way to correct these mistakes before their reputation can possibly be ruined for good.
Banner and thumbnail credit: Reuters, Shannon Stapleton