Fielding complaints from angry customers has to be the worst part of being a barista at a very popular coffee shop chain. The customer usually doesn't understand (or doesn't care) that the grievance just isn't your fault and is completely out of your control.
A Starbucks barista recently dealt with a woman in the drive-thru who was "a little irritated" because the location was out of drink carriers.
She returned the next day and handed the barista a note apologizing for the behavior, which reads as genuine:
A woman came through the drive through yesterday and got a little irritated with me because we didn't have drink carriers. Today, she came back and handed me this.
The note reads,
"Greetings Starbuck [sic] Barista!
Yesterday at your drive thru we had a less than cheerful encounter. At no fault of yours, you were out of carriers. I said you could not take my empty cup (trash). I was less then [sic] understanding and my & my manner was curt.
I need to apologize. The thought of leaving a trail of unkindness like that is so not the path I want to reflect. Not for you, not for me.
You are a young man, clearly working hard to build a future & you should be commended. Keep up your attitude of cheer & hope. Stay hopeful no matter what kind of people cross your path (or drive thru).
Surly [sic], God has good blessing [sic] in store.
You taught this old lady something yesterday about kindness, compassion & staying humble.
I thank you! God bless you today & all your todays."
Oh, and she gave him $50, too.
The hearts of Reddit were sufficiently warmed.
"That was very sweet of her," WickedCoolUsername wrote. "I've seen people apologize for their behavior under stress, but will do it again at the drop of a hat. It's nice to see a sincere apology like that with real introspection."
"Even if she didn't give you the 50$, the humility she showed before you is worth recognition, as was your patience with her," user chodeboi wrote. "You're both upstanding people and the world needs more people like you both."
Indeed, both the barista and customer are setting a positive example we all could stand to learn from. Especially in a world so full of disrespectful actions and negativity.
Banner/thumbnail credit: Flickr, Darien Law