Imagine hailing an Uber for a five-mile ride and finding out the company has billed you over $14,000 for what was supposed to cost you $12 to $16. You would be outraged, right?
Unfortunately, a man in Toronto, Canada, reportedly went through this bizarre ordeal after booking a ride from Widmer St. to The Queensway, which lasted for about 21 minutes.
However, Uber billed him more than $18,000 in Canadian dollars for the short ride.
Twitter user Emily Kennard, who claimed to be the rider’s friend, shared the screenshot of the exorbitant receipt on Twitter after the man posted it on his private Instagram account.
At first, people were doubtful it actually happened. Kennard asserted it was and the company was standing by the fare.
It is. He disputed and they aren't backing down.— Emily Kennard (@emilykennard) December 9, 2017
As The Comeback reported, the price surge feature often costs riders several times more than what it actually should. In this case, the amount Uber charged for a single ride would have been enough to buy a car.
For instance, earlier this year, Uber charged a Milwaukee couple a whopping $898 for a trip estimated to cost around $214 originally — because the surge price was 8.6 times higher.
The ride-hailing company also came under fire over its surge prices during devastating June attacks in London. While scared Londoners were trying to flee the site of vicious attacks, where three attackers plowed a van into pedestrians on a bridge and then went on a stabbing rampage, Uber was allegedly charging inflated rates to drive them to safety.
However, in the case of the man who was billed $14,000, the company is now offering full refund.
“There was an error and we have provided a full refund. We sincerely apologize to this rider for his experience,” Uber said in its statement. “We have safeguards in place to help prevent something like this from happening and we are working to understand how this occurred.”
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