Katrina Bookman thought she’d won big — huge, in fact — at Resorts World Casino in Jamaica, Queens of New York City. The screen of the slot machine she’d been playing showed almost $43 million, CNN reports. Bookman says her body “just got numb.”
When she came back the next day to claim her prize, however, personnel told her she hadn’t won anything.
According to the New York State Gaming Commission, the machine had malfunctioned. Right away, the casino removed the machine from the floor for repairs. It’s currently in use again.
Unfortunately for Bookman, there was a disclaimer on the machine: “Malfunctions void all pays and plays.”
The casino said they could legally pay out her real winnings, which came to a total of $2.25. They also offered a free steak dinner.
"After explaining the circumstances to Ms. Bookman, we offered to pay her the correct amount that was shown on the printed ticket,” Resorts World spokesman Dan Bank said. “Machine malfunctions are rare, and we would like to extend our apologies to Ms. Bookman for any inconvenience this may have caused.”
As for Bookman? Well, she’s understandably heartbroken, and has even hired an attorney — who believes the casino owes Bookman the max amount offered by the machine, which is $6,500.
“All I could think about was my family,” Bookman said. She had raised four kids as a single mom. “I should win the max. And I feel like I should treat [the casino employee] to a steak dinner.”
Hopefully, it’s the world’s finest steak. It’s the least Bookman deserves after that completely crushing experience.